Privacy Policy for OnyxRoom

Effective Date: jan 19, 2026

At OnyxRoom (“OnyxRoom”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our hotel aggregation and booking platform.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you use our platform, book hotels, or contact us, we may collect:

  • Full name
  • Email address
  • Mobile number
  • Billing address
  • Government ID details (if required by hotel partners)
  • Payment-related information
  • Booking and travel details

b) Non-Personal Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Location data
  • Website usage statistics
  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Process hotel bookings and reservations
  • Provide customer support
  • Send booking confirmations and updates
  • Improve our services and user experience
  • Personalize recommendations
  • Prevent fraud and unauthorized activities
  • Comply with legal obligations
  • Send promotional offers and marketing communications (you may opt out anytime)

3. Sharing of Information

We may share your information with:

Hotel and Travel Partners

To complete your booking and provide travel services.

Payment Gateways

For secure payment processing.

Service Providers

Third-party vendors who help operate our platform, analytics, communication, and support services.

Legal Authorities

If required by law, court order, or government regulations.

We do not sell your personal data to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze traffic and performance
  • Provide personalized content and advertisements

You can disable cookies through your browser settings, though some features may not function properly.

5. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, misuse, loss, or disclosure.

However, no online platform can guarantee 100% security.

6. Payment Information

Payments on OnyxRoom are processed through secure third-party payment gateways. We do not store complete debit/credit card details on our servers.

7. Third-Party Links

Our platform may contain links to third-party websites, hotel partners, or external services. We are not responsible for the privacy practices or content of those websites.

8. User Rights

You may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Request a copy of stored data

To exercise these rights, contact us using the details below.

9. Data Retention

We retain personal information only as long as necessary for:

  • Booking and customer support purposes
  • Legal and regulatory compliance
  • Dispute resolution
  • Fraud prevention

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us at:

Website: OnyxRoom
Email: support@onyxroom.in

13. Consent

By using OnyxRoom, you consent to the collection and use of your information as described in this Privacy Policy.