Terms & Conditions for OnyxRoom

Effective Date: May 19, 2026

Welcome to OnyxRoom (“OnyxRoom”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our hotel aggregation and booking platform.

By using our website, services, or making bookings through the platform, you agree to comply with these Terms & Conditions.

1. Definitions
Platform refers to OnyxRoom
User means any person accessing or using the website
Hotel Partner means hotels, resorts, homestays, or accommodation providers listed on the platform
Booking refers to reservations made through the platform
2. Eligibility

By using the platform, you confirm that:

You are at least 18 years old
You are legally capable of entering into binding agreements
Information provided by you is accurate and complete
3. Services Offered

OnyxRoom acts as an online hotel aggregation and booking platform that enables users to:

Search hotels and accommodations
Compare prices and availability
Make reservations
Access promotional offers and travel-related services

We act as an intermediary between users and hotel partners.

4. Booking Terms
a) Booking Confirmation

Bookings are confirmed only after:

Successful payment, and
Confirmation from the hotel partner

Users will receive booking details via email, SMS, or WhatsApp where applicable.

b) Pricing

Hotel prices may change without prior notice based on:

Availability
Seasonal demand
Hotel partner updates
Taxes and government regulations
c) Identification

Guests must present valid government-issued photo identification during check-in as per hotel and legal requirements.

5. Cancellation & Refunds

Cancellations and refunds are governed by our Refund & Cancellation Policy available on the platform.

Refund eligibility depends on:

Hotel policy
Booking type
Cancellation timing
6. User Responsibilities

Users agree:

Not to misuse the platform
Not to make fraudulent bookings
Not to use false identities or payment methods
Not to attempt unauthorized access to the platform

Users are responsible for maintaining the confidentiality of their account credentials.

7. Hotel Partner Responsibility

Hotel partners are solely responsible for:

Room availability
Service quality
Facilities
Hygiene and safety standards
Accuracy of hotel information

OnyxRoom does not guarantee the quality or suitability of any listed property.

8. Limitation of Liability

OnyxRoom shall not be liable for:

Hotel service issues
Booking cancellations by hotels
Losses due to travel disruptions
Personal injury, theft, or damages during stay
Pricing or typographical errors
Delays caused by third-party providers

Our liability, if any, shall be limited to the booking amount paid through the platform.

9. Third-Party Services

The platform may contain links or integrations with third-party services including:

Payment gateways
Travel services
External websites

We are not responsible for third-party content, services, or policies.

10. Intellectual Property

All website content including:

Logos
Branding
Text
Graphics
Software
Designs

belongs to OnyxRoom unless otherwise stated.

Unauthorized use or reproduction is prohibited.

11. Prohibited Activities

Users shall not:

Use bots or automated systems on the platform
Reverse engineer the website
Upload malicious code
Engage in unlawful activities
Post abusive or harmful content
12. Privacy

Use of the platform is also governed by our Privacy Policy.

By using the website, users consent to the collection and processing of information as described therein.

13. Force Majeure

OnyxRoom shall not be liable for failure or delay caused by events beyond reasonable control including:

Natural disasters
Government actions
Pandemics
Internet failures
Strikes
War or civil disturbances
14. Suspension or Termination

We reserve the right to:

Suspend accounts
Cancel bookings
Restrict platform access

for violations of these Terms or suspicious activity.

15. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in Odisha, India.